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HomeOur ServicesOur SuppliersAbout Us
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Frequently Asked
Questions
Where is your
store?
On November
5th 2005 we opened our doors for retail sales. We are
located near downtown Eau Claire at 772 1st Avenue. Our
hours are Monday - Friday from 11:30am to 6 pm and Saturday
from 9 am to 2 pm.
Is there a
delivery fee?
We currently
have no delivery fee for our weekly local food service in the
city of Eau Claire, though due to fuel costs we do have to add $5
to deliveries under $25 that are outside of our normal area. We also do charge $5 for home delivery of our
monthly Buying Club orders through Natural Farms.
Can you
deliver to my office?
Yes, as long
as you have storage or a cooler available we will delivery
anywhere within our service area.
What if I'm
not home when you deliver?
Most of our
customers leave a cooler with ice out on a porch, on their
front step, or in their garage. Some customers have an extra
refrigerator or freezer that we deliver to.
When will my
delivery come?
Deliveries
start around 10am on Fridays and go until we are done. We
cannot guarantee a delivery time at this point, but if you
have special requirements please let us know and we’ll do our
best to accommodate you.
How do I pay?
Most of our
customers prepay for their convenience. You may pay us upon
delivery if you are home, or leave a check for an estimated
total. We keep track of all invoices and payments and can give
you an exact total due upon your request. A few of our
customers wait until the following week to pay the exact bill.
Is there a
membership fee?
We are a
worker owned cooperative, and the only members are the
workers. We have no membership fee for our customers.
What weight
will the meat I ordered be?
Our meat
suppliers take their animals to local butchers. The packages
are in random weights, and we don’t know the weight of your
ordered product until we get it fresh from the farmer. We
list average weights on our order form for your convenience,
and will bill you for the exact amount upon delivery.
I live a few
miles outside of Eau Claire, will you deliver to me?
We currently
deliver to a few areas outside the city limits of Eau Claire.
Please contact us and we will let you know if you are within
our delivery area.
Is the milk
raw?
No, all
Crystal Ball Farms dairy products are all pasteurized at their
state-of- the-art bottling plant.
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